Pass holders are entitled to 50% discount for parking at Hilton Gdansk.
Children under 8 enter the pool free of charge with parents pass.
Children under 18 years old on Wellness area stay under parents care.
* New working rules of our (during pandemic SarsCoV-2):
We recommend provide reservation made by phone e mail or online: www.urbanspa.com.pl.
Limited pool area availability up to 16 people at a time. The locker-room is only available to guests using the pool area.
Limited sauna availability for one person or two people from the same room.
Limited gym availability for max 3 people at a time.. Need to book a visit.
After You enter the spa please desinfect your hands.
Only one person may be at the reception.Please be punktual.
Mobile phones cannot be used during treatments and in the pool.
During your visit you must wear a mask and one time handgloves if the treatment allowes it.
We accept only cashless payments.
We store the outerwear of non hotel guest who will have the treatments in a special disinfected container.
Hotel guests are asked to come for the treatment and the pool area in the bathrobe.
* Your visit in our spa is safe:
Daily we control health of our worker.
After all visit we clear and desinfected our work station and all work tools as well as common areas.
We accept only health people (before visit - temperature messure and short questionnaire)
We do not serve tea, coffe i lemonade - the exception is water ub disposable packaging.
We follow all Gis guidlines for Beauty brand.
* Stay at home if:
you feel not well
one of your inmate is sick
you live with person that is at quarantine or isolation
Opening hours 7 am - 10 pm
IMPORTANT INFORMATION :
1. Advanced treatment booking is required.
2. Before the treatment, please take a short shower.
3. Please leave your jewelry and phone in safe located in your room or in safe in the locker room as Urban Spa is not responsible for lost personal belongings.
4. Hotel Guests are expected to arrive 5 minutes prior to the scheduled treatment in a bathrobe and slippers.
5. Non-resident Guests are expected to arrive 15 minutes before the scheduled treatment in order to change clothes and complete the health questionnaire.
6. Children under 18 years of age are allowed to stay in the Wellness area only under parental supervision.
7. Group reservation (starts from 6 people) need to be confirmed up to 6 days before the scheduled date and paid in advance in the amount of 50% of the total booking cost (non-refundable). We provide the prepayment link via online transfer. If we do not receive the payment confirmation, the booking will be cancelled.
8. When it comes to individual hotel guests please send us your hotel reservation number and arrival date. Full refund cancellation is possible only up to 6 hours before your treatments. If cancellation occurs less than 6 hours before the scheduled treatment, you will receive only 50% of the price back.
9. If you haven't decided reg specific treatment you can still make a booking, payment of 100pln/per person is required to secure that (non-refundable but can be used against your final bill)
10.Non-residents are required to secure 50% of the total price at the time of booking –up until 6 days before the reservation time –this amount non-refundable and will be used against your final bill.
11. Non-residents can purchase a discounted one day pass to our wellness area for 75 pln (50% off, regular price 150 pln) per person provided that they buy a treatment for minimum 150pln as well.
12. Children up to 8 years can use the pool free of charge with a parent’s pass.
13. The 10-entry pass can be used by up to two people. Please inform Urban Spa staff at the time of purchasing the pass.
14. The pass can be suspended or extended for personal reasons according to the following guidelines:
· Monthly pass - once for a period of 5 days,
· Half-yearly pass - twice for a total of 14 days,
· Annual pass - three times for a total of 21 days.
15. As part of the purchased pass , you can enter an accompanying person without additional payment:
- semi-annual 3 entries,
- annual 6 entries.
16. We do not make reservation for sunbeds.
17. In the Urban Spa area alcohol and other intoxicants are prohibited.